Refund policy

Last updated: September 29, 2026

90-Day Satisfaction Guarantee

We want you to love your Reprise gummies. Herbal supplements can take time to work, so new customers get 90 days to try their first order. If you're not satisfied for any reason, we'll refund you. That includes opened or partly used pouches.

What's covered

  • Your first order from reprisehealth.com as a new customer (one per household or shipping address)
  • Opened, partly used, or unopened pouches
  • Requests made within 90 days of delivery

Later orders

The 90-Day Satisfaction Guarantee covers your first order only. For later orders, our standard return policy applies: you can return unopened pouches in their original packaging within 30 days of delivery. Email support@reprisehealth.com to start a return, and we'll send you a return label. Opened pouches from later orders can't be returned, unless they arrived damaged, defective, or wrong.

What's not covered

  • Purchases from Amazon, other online sellers, or retail stores. Please contact the place you bought from; their return policy applies.
  • Gift cards
  • Original shipping charges, unless your order arrived damaged or wrong
  • Reprise merch that has been worn, washed, or damaged. Unworn merch with its tags on can be returned within 90 days.

3-month and 6-month boxes

If your first order is a 3-month or 6-month box, the guarantee covers the whole box. To get a full refund of the box price, return all pouches in the box, opened or unopened, along with any free gifts that came with it. If items are missing, we'll refund the pouches you return and let you know.

Subscriptions

For subscribers, the guarantee covers your first box. Later deliveries follow the rules for later orders above. A refund doesn't cancel a subscription. To stop future orders, cancel in your account or email us.

International orders

These terms apply to international orders, with two differences. Customers outside the U.S. pay for return shipping; we'll send you the return address. Duties, taxes, and customs fees aren't refundable.

How to request a refund

  1. Email support@reprisehealth.com within 90 days of delivery for your first order, or within 30 days for later orders. Include your order number and a short note on why the product didn't work for you. Your feedback helps us improve.
  2. We'll email you a prepaid return label (U.S. orders) or a return address (international orders).
  3. Send back the pouch(es): opened or unopened for your first order, unopened and in the original packaging for later orders.
  4. Once the carrier scans your return, we'll issue your refund.

Refund timing

Refunds go back to your original payment method within 10 business days after your return is scanned. Your bank may need a few more days to post it. If you haven't seen your refund after 15 business days, email support@reprisehealth.com.

HSA/FSA purchases: Refunds go back to the HSA/FSA card or account you used, not to a personal card or bank account.

Damaged, defective, or wrong items

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 14 days of the expected delivery date with a photo. We'll send a replacement or a full refund, including shipping, at no cost to you. This applies to every order, not just your first.

Exchanges

To switch to a different product, request a refund as described above and place a new order for the item you want.

Questions?

Email support@reprisehealth.com. We're happy to help.