Privacy policy

Last updated: September 29, 2026

This Privacy Policy explains how Klevahealth Inc. DBA Reprise Health ("Reprise," "we," "us") collects, uses, and shares personal information when you visit reprisehealth.com (the "Site"), buy from us, or contact us.

1. Information we collect

Information you give us

  • Contact and account details: name, email, phone number, shipping and billing address, account login
  • Order details: products purchased, order history, and payment information (processed by our payment providers; we don't store full card numbers)
  • Communications: emails, chat messages, reviews, survey answers, and feedback, including reasons for a refund request
  • Marketing preferences: whether you've opted in to emails or texts

Information collected automatically

  • Device and usage data: IP address, browser, device type, pages viewed, products viewed, referring site, and time on the Site
  • Cookies, pixels, and similar technologies (see Section 6)

Information from others

  • Payment, shipping, and HSA/FSA partners (e.g., order and eligibility confirmations)
  • Amazon, if you buy through Buy with Prime
  • Advertising and analytics partners (e.g., whether you clicked one of our ads)

2. Consumer health data

Because we sell dietary supplements, some information, such as which products you buy or view, reasons you share for a refund, or answers to a quiz, could suggest something about your health. Some state laws call this "consumer health data."

We collect it only to process and ship your orders, provide customer support, handle refunds, and improve our products. We do not sell consumer health data. We share it only with service providers who help us run our business, or as the law requires. Where state law requires it, we ask for your consent before collecting or sharing it for any other purpose. See our Consumer Health Data Privacy Notice for residents of Washington, Nevada, and Connecticut.

3. How we use your information

  • Process, ship, and track orders, subscriptions, returns, and refunds
  • Provide customer support
  • Send order updates, and marketing emails or texts if you've opted in; run giveaways
  • Personalize the Site and show you relevant ads
  • Analyze and improve our Site, products, and marketing
  • Prevent fraud and abuse, including limiting our 90-Day Satisfaction Guarantee to a new customer's first order
  • Meet our legal, tax, and accounting obligations

4. How we share your information

We share personal information with:

  • Service providers who work on our behalf under contract: e-commerce hosting and checkout (Shopify), payments, shipping and fulfillment, email and SMS marketing (Klaviyo), customer support (Gorgias), reviews, analytics (Google), and HSA/FSA payments (Flex Technology Co)
  • Amazon, if you use Buy with Prime
  • Advertising partners (e.g., Meta, Google, TikTok) that help us measure and show ads
  • Legal and safety recipients, when required by law or to protect our rights, customers, or others
  • A buyer or successor, if our business is merged, acquired, or sold

5. "Sale," "sharing," and targeted advertising

We don't sell your personal information for money. However, we use advertising cookies and pixels, and we may take part in programs such as Shopify Audiences. Under some state laws, these can count as a "sale" or "sharing" of personal information, or as "targeted advertising."

You can opt out at any time:

  • Click Your Privacy Choices in the Site footer
  • Turn on Global Privacy Control (GPC) in your browser. In states where the law requires it, we treat a GPC signal as a valid opt-out for that browser.
  • Email support@reprisehealth.com

We do not knowingly sell or share the personal information of anyone under 18.

6. Cookies and tracking

We use three types of cookies:

  • Essential cookies keep your cart, checkout, and account working. These can't be turned off.
  • Analytics cookies show us how visitors use the Site.
  • Advertising cookies measure ad performance and show you relevant ads.

You can manage non-essential cookies with our cookie banner or your browser settings. Blocking some cookies may affect how the Site works.

7. Text messages and email

If you opt in to texts, we'll send recurring automated marketing messages to the number you provide. Consent isn't a condition of purchase. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can unsubscribe from marketing emails with the link in any email. We'll still send order-related emails.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties for their own marketing.

8. How long we keep information

We keep personal information only as long as we need it for the purposes above. For example, we keep order and transaction records for up to 7 years for tax and accounting purposes. Marketing data is kept until you unsubscribe or ask us to delete it. Support messages are kept for up to 3 years. When we no longer need information, we delete or de-identify it.

9. Your privacy rights

Depending on where you live, including California, Virginia, Colorado, Connecticut, Texas, Oregon, New Jersey, and other states with privacy laws, you may have the right to:

  • Know and access the personal information we have about you
  • Correct inaccurate information
  • Delete your information
  • Get a copy of your information in a portable format
  • Opt out of the sale or sharing of your information, and of targeted advertising
  • Limit the use of sensitive information, where applicable
  • Not be discriminated against for using these rights

How to make a request: Email support@reprisehealth.com with the subject line "Privacy Request." We'll verify your identity by matching information you give us, such as your email and a recent order number. We'll respond within 45 days, or sooner if your state requires it. You can also use an authorized agent; we may ask for proof that the agent is authorized.

Appeals: If we deny your request, you can appeal by replying to our decision email with "Appeal" in the subject line. We'll respond within the time your state's law requires. If you're not satisfied, you can contact your state attorney general.

California residents: In the past 12 months we have collected the categories described in Section 1 (identifiers, commercial information, internet activity, and inferences) for the purposes in Section 3. We disclosed them to the recipients in Section 4. See Section 5 for how we treat sale and sharing.

Giveaways: When you enter a giveaway, we collect the information on the entry form. We use it to run the giveaway, contact winners, and (if you opt in) send marketing. Each giveaway's Official Rules explain how winners' information is used or published.

Visitors outside the U.S. (including the EU and UK): We're based in the United States, and your information is processed there. We rely on these legal bases:

  • Performing our contract with you (orders and shipping)
  • Your consent (marketing, non-essential cookies)
  • Our legitimate interests (fraud prevention, improving the Site)
  • Legal obligations

You may have the right to access, correct, delete, restrict, or object to our use of your data, to data portability, and to withdraw consent at any time. You can also complain to your local data protection authority. To use these rights, email support@reprisehealth.com.

10. Children

The Site is intended for adults 18 and older. We don't knowingly collect personal information from anyone under 18. If you believe a minor has given us information, contact us and we'll delete it.

11. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure, and we can't guarantee absolute security.

12. Third-party sites

The Site may link to sites and services we don't control, such as Amazon or Flex. Their privacy policies apply when you use them.

13. Changes to this policy

We may update this policy from time to time. We'll post the new version here with a new "Last updated" date. If we make significant changes, we'll give additional notice, such as by email or a banner on the Site.

14. Contact us

Klevahealth Inc. DBA Reprise Health
93 Cottage St, Leominster, MA 01453
support@reprisehealth.com · +1 (347) 380-8849